Refund and Returns Policy

We’ve Got You Covered
We get it — sometimes things don’t go as planned. Whether it’s the wrong size, not quite what you imagined, or something’s not right, don’t worry. We’re here to make things right — simply, fairly, and without the hassle.

The Return Window
You have 15 days from the date of delivery to request a return or exchange. After that, we’re unable to offer refunds or exchanges — but we’ll still do our very best to find a solution that works for you.

What Qualifies for a Return?
To be eligible, your item must be:

Unused, undamaged, and in its original condition
In its original packaging with all tags and accessories included
If it doesn’t meet these standards, we may not be able to accept it — but again, just email us and we’ll talk it through.

No Need to Return It If There’s an Issue
Good news: If your item arrives damaged, defective, or not as described — you don’t need to send it back. Just email us at [email protected] with clear photos and a description of the issue. We’ll resolve it immediately — whether that means a full refund, replacement, or store credit. No boxing, no shipping, no stress.

(This applies to all non-custom items. For custom items, see below.)

How to Start a Return or Report an Issue
Everything starts with an email — that’s it.

→ Email us at: [email protected]

Include your order number and a brief description (or photos, if applicable). We’ll respond within 24–48 hours with clear instructions or a resolution.
Note: To ensure accuracy and timely service, all customer support is handled exclusively via email.

Important Exceptions
Custom & Personalized Items
Because these are made uniquely for you, they’re not eligible for standard returns — unless they arrive damaged, defective, or incorrect. In those cases, follow the “No Need to Return” process above — no return shipping required.

Sale & Final Sale Items
Items purchased during a promotion or marked “Final Sale” cannot be returned or exchanged — unless they’re damaged or defective. Again, just email us with proof, and we’ll make it right — no return needed.

Refunds — Fast & Transparent
Once your return is approved (if applicable), or your issue is verified:

We’ll send you a confirmation email
Your refund will be processed within 3 business days
Funds will be returned to your original payment method

“Where’s My Refund?”
If you haven’t seen your refund after 3–5 business days:

Check your bank or card statement — processing times vary by institution
Still missing? Email us at [email protected] — we’ll trace it and fix any delays
Shipping Costs

Return shipping is your responsibility (if a return is required)
Original shipping fees are non-refundable
If you’re approved for a refund, return shipping costs will be deducted from your reimbursement
For exchanges: Your replacement will ship within 3–5 business days after we receive and approve your return
But remember — if it’s damaged or defective, you don’t need to return it at all.

We’re Here — Just Email Us
Questions? Concerns? Just not sure what to do?
→ Email us anytime: [email protected]

We respond within 24–48 hours, and we’re committed to making every experience — even the tricky ones — feel easy and fair.

Thank You for Trusting Us
We stand behind every product we make. If something’s off, we’ll fix it — no hoops, no hassle.
Your satisfaction matters. Just send us an email — we’ve got you covered.